Frequently Asked Questions
Make sure to have up to 3 hours of dedicated time for the photoshoot, on your chosen day. Kids and parents are the best when they are full of energy and they are not tired at all, so chose a time that doesn’t conflict with kids sleeping time. Depending on the type of shoot, have all your outfits ready. For photoshoots, we do recommend a minimum of two outfits.
Send us your enquiry with all your details also give us details about who is going to be photographed, along with the age range so to make sure Flashback give you the best possible experience. It would help us plan and suggest the best style for photography. Please provide us with date along with your preferred timeframe for the photoshoot. We will then send you the confirmation of your appointment. Along with that we will also send you Flashback’s bank account details with a unique customer reference number for a deposit payment of booking fee. Appointments are only booked once we receive the deposit. The remainder of the payment can be made on or before your appointment date.
If the photoshoot is taking place in your home then we suggest to use a spacious room mainly for safety reasons, as our photographers will bring a lot of studio equipment. If it is a photoshoot for children, then we recommend keeping some of the children’s toys out, so as well as being able to create a story through our photographs, your child will remain entertained during the photoshoot. When the photographer arrives, they will suggest some ideas for the photoshoot, i.e. bold/playful. If needed we will provide props, however, our clients and customers always have the last say. We will make sure your dreams are bought to life.
All pictures taken on the day will be available for preview after the photo shoot. Retouched images will be sent to you within two weeks. Any products selected by you will be delivered within 4 weeks time.
On the day of the shoot, we will take a lot of pictures, once the photographs are captured, you can then select your favourite images on the day (quantity depends on the package you select). After selection, we will then retouch and bring all your images to perfection. You can make a final selection of the images once all the images have been edited and perfected.
We require a 30 day notice period for a full refund for any cancellations. A charge of £300 is applicable for cancellation if we receive a notice less than 30 days.
The appointment can be rescheduled without any fee 15 days prior to your appointment date. In case of an illness or injury please contact us personally on 02070784119. There will not be any charges to reschedule your appointment due to illness or injury, however, if the appointment is to be rescheduled within 15 days of your appointment, there will be a fee of £200.
NW1, NW5, NW8, SE1, SE11, SE16, SE17, SW10, SW11, SW18, SW3, SW5, SW6, SW7, W11, W14, W2, W6, W8, W9
These postcode areas are subjected to £50 service charge. Which needs to be paid along with the booking fee.